Charging trakpowers

Ah, the manual, the only complaint so far about the trakpowers or the balancer is the manual (there was none), and the manual that came with the trakpower v-balancer is also minimal (i would like to see a troubleshooting section at least). It is a 4X12 inch piece of paper front and back with writing so small that i have to use a magnifying glass. I followed the instructions to a T and the charger still does not recognize the batteries.
Ways I have tried:
1) Link mode on, trakpower charging outputs on v-balancer (4mm males)
2) Link mode on, other charging outputs on v-balancer (4mm males)
3) Link mode off, other charging outputs on v-balancer (4mm males)
No matter what I try the charger will not recognize the battery when it is hooked up through the balancer. I am positive it is some little setting, but it seems like there are only two modes for the balancer. I am going to call duralite tech support today and hopefully they can help me. By the way, I am the same guy who believed apogee when they told me that their packs did not need balancing (even though there are balancer tabs on the batteries), so this is my first balancing experience. Not dumb, just not smart.:005: