It sucks but I sure won't donate with so little real info.
Any financial person will tell you the extended warranties are all a scam and a poor financial investment. The fact that people buy things like this with little research is their problem. In my opinion you should understand what you are buying and use the multitude of online resources available to educate yourself.
BB sucks and even worse is Geek Squad. I own an small business IT support company and the horror stories of what GS has done to peoples machines and the money they charge is sickening. Hell, I spend half my time talking people out of spending money with me so they do things in a way that is most beneficial to them.
FB, you gotta learn to simma down na son! You have the commitment of a butterfly and the soul of a 13 year old girl. We don't hate you though, you just set yourself up for it so well that it would be down right wasteful to miss the opportunity.
As for BB and GS, I just warn everyone I come across not to do business with them.
Looking at the comments, I have to agree with them- bestbuy are hopeless and this kinda thing is gonna keep on happening & only get resolved after lots of negative publicity. People need to be more conscientious of what they are buying, where they buy it from & how to deal with it when it stops working ( geeksquad = fail, bestbuy = fail, walmart = fail, make friends with some PC nerds who live near by = win ).
People should learn to face the fact that you will never get great service. knowledge, and support from a big box store. The only advantage they may have is price and convenience.
Smaller more specialty type shops is where you will get the best service and support. The people are usually very knowledgeable. A consumer really needs to know what they are going for before buying from the big boys.