Current Failure Rate Percentage

Hopefully word gets out and people will stop bitching about "failure rates"

[shaunjohnson]

CASTLE FTW!!!!!!!!!!!!!!!!!!!!! BOOORRRRRR

ive never had a castle product fail on me
i dont understand why you have to pay sooo much for a similar novak system...but the novak one cant, be programed properly, use 3s+, have a good warrenty, have good CS, not blow up, have cheap repair costs, have more power, be more efficient.

castle just owns novak IMO

Hmmm, the only difference I have seen between my Novak and Castle is, Novak cant do as high voltage, and Castle takes longer for repairs. I have been setting track speed records and holding down 1st place on our new neighborhood track with my Novak, while my Castle has been in repair.
Granted we arent pro's on our track, but I have been keeping a head of E-revo's and nitro's with a good old Orange system.
I just dont see the advantage unless your into speed runs.
I have only had to use each company once to repair stuff. The orange company was wayy faster on return and much nicer on the phone.
To each his own I guess.
It is nice to know that each company tries to take care of the customer.

[TexasSP]

I know BrianG and others have said this many times and I think common sense should prevail in this as well.

Commonly people come to forums like these when they have a problem and nothing more. I would guess 90% or more come because of a problem and this would reflect across all types of support forums. Most people come to seek help, get an answer, then leave. Nothing wrong with that at all I will say. But just looking at this one would deduct simply that most of the subject matter on the forums will be complaints and not praise. This can also be found in the news media as well. You cannot look at the number of complaints on internet forums as a key indicator of true failure rates because the information is already skewed from the beginning.

I would venture that most people have a problem then do a google search for help and this or another similar forum comes up and they go there and complain. It's not a stretch to understand that most people looking for answers these days seek the internet first and foremost for help.

[93firebird]

I for one would just like to know where my unit is I sent it in on April 20th and received confirmation that it arrived on the 23. I have not heard or seen any thing on it!! I'm starting to get a little pissed.

[93firebird]

Well now I just checked my email, and there is a statement for a replacement unit!!!! Great news right? But it's dated 5/22 and its now 6/18!!!!

[Raze ST Truggy]

Originally Posted by 93firebird

Well now I just checked my email, and there is a statement for a replacement unit!!!! Great news right? But it's dated 5/22 and its now 6/18!!!!

Your complaining about their communication, yet you havent check your own e-mail in three weeks?

-Brian

[93firebird]

Originally Posted by Raze ST Truggy

Your complaining about their communication, yet you havent check your own e-mail in three weeks?

-Brian

I have a Blackberry, I check my email constantly. My point is that the date on the invoice is 5/22 and I'm just now getting it!!!

[Bondonutz]

For what it's worth, I had a V1 that failed back in 12/08 and was immediately replaced no questions asked. Since then I've purchased 5 more V3's with no problems. All my friends who have V3's (all 11 of them) have zero issues also).
Keep up the Great work Castle ! ! !

[SpEEdyBL]

My V2 is still working flawlessly! I did need to replace the fan and switch however.

[himalaya]

Two V2s killed themselves in my truggy, they were replaced with no question asked, I live in China, all I had to pay is one way international express, awesome and promising service.

[fastbaja5b]

All sounds good then, I must admit never had a CC ESC blow on me "yet" lol. I have had two CM36 5700 motors let go (one snapped a shaft, the other just died no reason)

But my Flux is kickin without issues so far so yeah good stuff.

[Bondonutz]

Originally Posted by fastbaja5b

All sounds good then, I must admit never had a CC ESC blow on me "yet" lol.

A buddy of mine blew his up !
The doopy tool soldered his Deans plug on backwards and plugged my lent 4s pack in it. POOF !
Totally destroyed the ESC and my pack was done instantly as well, Castle came through again and replaced for his ESC for $70.00 !

[suicideneil]

Cool, nice to know I have such a rare esc

[Dagger Thrasher]

Lol, same here. My V1's still going strong after a good 40 runs on 5S, using the internal BEC and with the original fan and switch (despite the switch being pretty exposed to mud and dirt, and the fan having been regularly filled with grass). All that's been done is the 1.20 firmware update, which seems to have fixed the BEC issues as promised. I couldn't be happier. :)