Why I don't post in here any more....

Originally Posted by Pdelcast

And it's not the whining I have an issue with -- it's the outright, mean natured bashing -- people who complain that nothing we build works, and that our quality is crap, and that we don't care about our customers. It's just bashing for the sake of bashing, and I don't accept that it is positive feedback.

As a consumer I have to agree here. I have seen far to much cruelty from angry people. I have been in the same boat. I was the first one to publicly "kill" a V1 and just like all the others waited a good few months for my replacement. I chose to read what you and your people added to the forum and to just ignore the hate spewing. But I'm one measly consumer. Putting myself in your shoes I would stop responding to the hate too, Nothing constructive comes of it.

There are a few of us that truly appreciate you taking anytime to come here. The night I received my V1 and had the issues programming it with my dx3r you spent over an hour online responding to my thread with 'try this then's' that level of dedication to your product and customer seems so easily forgotten by some.

On a side note.... last night my V2 broke the 30 hour of use mark

[Dadx2mj]

Originally Posted by JaySki

Ya know.. Both of these points are somewhat valid here.
Patrick, You input is HUGE and helpful, but when the heat gets turned up in the forums at what is perceived to be a common and growing issue with the product.. You disappear. That's why you it was questioned.. The Perceptions that can be taken are pretty big and don;t bode well for either side. You had made several comments about the "Storm" in the forums that really didn't. That was the last that was really heard from you.
All that are here are here because of your product and the belief that it is the best.. Most affordable and reliable and the customer service has been awesome. I don;t think you'll see many complaints regarding that.

I think Asheck's comment isn't totally off base here... You made yourself available and provided a lot of great information and then disappeared when the questions of the BEC issues and MMM failures started up.

I think there has been a lot of frustration, toys or not, due to the amount of money and time we consumers put into them. When a $200 piece of electronics is benching couple thousand dollar car. I went a step ahead and even purchased 2 of the MMMs so that I could have back in the event of a failure.. Little did I know I would be trying to keep track of which one is coming and making sure I get one sent back.. and just trying to keep them straight(as they were purchased from 2 different vendors).

at the end of the day.. All that any of us want.. Is what we paid for.. just as I can bet, even more so, you want to provide to us. The "whining" is due to the 'perception' that that isn't happening yet.

Very well said. I think it is amazing what we put up with and accept in the RC world. I am not just talking about Castle products but all RC products. I've had 3 Mamba Max (not MMM) fail on me in 10 months time yet I boast about how reliable they are. If I had 3 computers or TV's or virtually any other electronic component fail on me at that rate I would be thinking lawsuits.

[JaySki]

Originally Posted by Dadx2mj

Very well said. I think it is amazing what we put up with and accept in the RC world. I am not just talking about Castle products but all RC products. I've had 3 Mamba Max (not MMM) fail on me in 10 months time yet I boast about how reliable they are. If I had 3 computers or TV's or virtually any other electronic component fail on me at that rate I would be thinking lawsuits.

I don't know about lawsuits.. But, I certainly would be demanding my money back and looking to a different brand.

I think I had posted before, it's almost like we became the beta testers with these... And I will stick it through because the reality is that no one else competes on the same level as Castle. You either pay 150-200 for the MMM or a lot more for, on paper, an inferior product. If/When Castle gets it right, it's going to be a great ESC.. the question is.. how long? At this point, they have all winter for me. There may be another month or so of drivable weather before the crappy stuff sets in, which, I have pretty much written off as both of my MMMs are toast and I don't know when I'll get it back and if it will work.

As unpleasant as it may sound, it the reality of the situation currently.
I hope Patrick sticks around so we can all benefit from both sides, but as mentioned in a few instances, it's not always easy. Expectations are high, frustration runs high, especially of those going from the v1 to the v2 now.

[bdebde]

Originally Posted by jayjay283

...Ive had 3 TVs fail in the last year, should I mention I used a baseball bat to adjust the settings

Doesn't everybody?

They are a lot easier to find; between the wife and kids, I can never find the remote, but my baseball bats are always behind the front door and the back door.

Ok back to topic.

Come back Patrick!

99.9% of us here at RCM love you and castle products, it is just the .1% that seem to be insulting or tactless
(many negative posts by the same few people).
Heck we (RCM) have a better failure rate than the MMM (.1%)! (couldn't resist). So don't let a few bad ones stop you from posting.

[Dadx2mj]

Originally Posted by jayjay283

Typical forum post. Your setup ? External factors, nothing, just 3 MM failed. out of the blue, just *poof*.. not your fault, nothing to do with the 8c lipos, no fan or your 11 year old unsupervised for hours running them. Ive had 3 TVs fail in the last year, should I mention I used a baseball bat to adjust the settings

Wow why so hostile? Why would you assume things so negative. I was simply stating my experience but since you wanna know I have been through this with Bernie and Thomas more than once and they both agree the set up is fine.

Rustler with FLM tranny case running on 6 cell nimh for first two that failed on 2s lipo for second. Motor has heat sink and ESC has Novak fan. There has never been a temp issue. First ESC failure was the switch ripping the wires right off the circuit board, next two just went poof.

Frankly I think I understand how Patrick feels now there are more than a few people here who simply like to just flame others and assume the worst.

[jayjay283]

Originally Posted by lincpimp

You have now graduated past your cretinous status... Good job!

Sweet I am now mooncalf then !



moon·calf /ˈmunˌkæf, -ˌkɑf/ Pronunciation Key - Show Spelled Pronunciation[moon-kaf, -kahf] –noun, plural -calves.

1. a congenitally grossly deformed and mentally defective person.

[emaxxnitro]

Originally Posted by jayjay283

This is the stuff we need as replys ! This is RCM we dont need hand holding and sugar coated retorts. Most of the ones repeatedly typing castle insults are imbeciles and tards who have trickled over from Traxxas forum who have posted about burning up new motors along with puffing 3 day old lipos and killing 3 V2s in a week (you know who you are e-). Tell it how it is, put people in their place, get your frustrations out on us LOL My V2s are running great so dont kick my ass though

i even changed my name lol! patrick i agree that the threads named castle creations stuff is not so great are not needed and are mean. and we all want the mmm to be a success.

[phatmonk]

Thanks Patrick WE NEED YOU!!!!Glad you are back.Can you start a thread with acceptible setup suggestions.I run 4S MMM V2 Tekno Neu 1515/1.5D/F in a Truggy and 3S MMM V2 Neu 1512/1.5D/F in a Buggy 1 with a Spectrum Dx2.0 and included servos and a Airtronics MX3 and Cen metal gear servo.And what Motor rpm range we should be running.Thanks in advance.
Will. Oh yea both MMM V2s work flawlessly

[Arct1k]

How about a "thread closed" Brian?

[BrianG]

Originally Posted by Arct1k

How about a "thread closed" Brian?

Not yet. The responses thus far are good for the most part. Statements of facts are welcome. Heated comments or derogatory remarks are NOT welcome. As long as it stays the way it is, I'll keep it open for now. Of course, who knows what other mods or Mike will do...

[GT35R]

Thanks Patrick - now we can be sure there is a definate problem that has Castle's attention and you are getting stuck into it.
(as in more than a 1% failure rate).

Also don't forget, that some of us have had other elecs taken out by the MMM
which makes the experience worse. (Just scrap the onboard BEC for an easy fix )

Your ridiculous little opinion has been noted.

Come on man,my own sig,surely you can do better then that. :) Honestly though Patrick we live in the same area,I remodel houses in JO.You know what happens if I tell 1 of my customers that they must wait a week for there granite counter tops to come in because of a mistake the granite company made.It usually costs me plenty,and if I don't kiss alot of rear I can expect my business to suffer.(you must be glad there's not a lot of people around here with MMM)If I have an unhappy customer I do what I must to make them happy.Customers love me for that and they are willing to pay for the service I provide .You come on here and say basically "I'm not here because there are to many unhappy customers" well imo thats when your presense is at it highest demand.You should have an update thread that you post to twice a week letting people know where things stand.I agree that you posting here is a double edge sword,but since you do,I think it should either be all the time,or not at all.

I do like the part in your post that indicates that richer people have better manners!

Ha the richer the worse they are.People with to much money believe the world revolves around them.They want what they paid for,when it's paid for :)

[suicideneil]

In my experience, the customer is wrong 99% of the time- I work in retail, nuff said.
Its unfortunate that some people are having issues, but thats life, just got to deal with it. if we all went around complaining everytime we bought something that didnt live up to our expectations, or wasnt quite right, the world be be an even sorrier place than it is now. I've worked places that will do anything to avoid reimbersing a customer for a faulty product, or will give them the run around rather than be honest and deal with issues; I've also shopped at places like this too. The fact castle are trying really hard to get this thing fixed and working reliably shows they care enough about the customer to give them some credit and keep them informed, not just deny theres a problem *cough* traxxas *cough*. Just keep those people who need to be informed when you learn something new or need some imput, and dont pay any attention to the whiners who arent happy that they keep getting dud escs/ keep killing their escs.

Originally Posted by Pdelcast

Well, I didn't disappear because I'm not interested in being part of the discussion -- I disappeared because I'm heads-down working on the issues and trying to figure out what is going on -- why some people have no problem, and others have problem after problem after problem.

This is an excellent answer to the question: "Where is Patrick?"

Originally Posted by Pdelcast

When people are actually interested in hearing what we are doing to investigate and fix problems on the MMM, then I will resume posting here -- but as long as RC-Monster is just a forum to bash, name-call, and rumor monger, then I won't post here.

This is sinking to the level of the bashers and name callers. Particularly because you are the president of the company, you have the obligation to rise above the pettiness that can exist in a public forum like this. You and the other employees that post here are the face of your company, and need to act appropriately. Respond with courtesy to questions and concerns. Offer assistance where you can, and explanations and insight where you're able and willing. Don't make excuses.

Like many others, I'm simply waiting for the product to settle into a good state that's successful with the vast majority of setups. I don't hold the early failures against you at all - I too work with electronics, and I know it can be tough to get all the bugs out.

Stay positive, engage and support your customers, and everything will work out well for all parties.

[Dadx2mj]

LOL okay lawsuits may be an over statement but my point remains. I think we seem to accept a lower standard with our RC equipment than we do other products we buy. Like I said 3 Mamba Max have failed on me in 10 months yet I still brag about them and consider them the most reliable ESC in the class for the price. I cant think of any other product I buy or use that I would be so generous with my praise of.