Why I don't post in here any more....

[hoovhartid]

Originally Posted by JaySki

Maybe about the great email Thomas sent out updating everyone about the MMM problem and their plans, etc.

didnt get an e-mail.

could you copy and paste it?

TIA

[MTBikerTim]

Originally Posted by Thomas

Dear Johnny No Name,
The purpose of this letter is to keep you informed about what is happening with your failed Mamba Monster Max ESC, and what we are doing to remedy the situation.

Our engineers are working on the problem and are close to resolving it.*Most of the problems we have been seeing relate to the Monster Max’s onboard switching regulator, which has been failing randomly. As soon as we have a permanent fix to the BEC problem, it will be applied to all future Monster Max ESCs. When we are confident the problem has been resolved, we will be sending you a fully functioning unit. We will keep you updated on the situation as more information becomes available.

We apologize for any and all inconvenience or frustration this downtime may be causing you, but rest assured we are taking care of the problem.
If you have any questions or concerns Johnny No Name, please don’t hesitate to contact our Technical Support staff. They can be reached at (913) 390-6939, Ext. 1 or by e-mailing support@castlecreations.com “The Castle Crew”

[snellemin]

Would another pizza bribery bring them back?

[Sammus]

lol so the only information is that the bec is failing? I think we figured that one out already nah you guys are alright, id still take a repeatedly failing mamba monster over the turnigy sentilon that was in my revo lol - useless POS I say!

[MTBikerTim]

Originally Posted by Sammus

lol so the only information is that the bec is failing? I think we figured that one out already nah you guys are alright, id still take a repeatedly failing mamba monster over the turnigy sentilon that was in my revo lol - useless POS I say!

We knew the bec was failing but they are saying that they have acknowledged this and that they are working on finding out why it is failing. Also that there will be a delay in the repair too.

[Sammus]

Yeah it was tongue in cheek, im not dissing castle im a self confessed fanboy lol.

[mmazurek]

****** FIRST POST!!! ******

Hello all, this is my first post on this forum.

I'm an RC-Monster customer since a week after owning my E-Revo (2-3 months ago), and have lurked since.


Mr. Del Castillo, your posts and information has kept me coming back to this site and now registering for this forum. I'm a proud owner of a 'STILL FUNCTIONING PERFECTLY' Mamba Monster V1 and love the product. I purchased this due to the overwhelming amount of people with nice things to say about your company's service. Your direct involvement means a lot to me, and has impressed me.

I sincerely hope you continue to post in the future.

Mark Mazurek


(Next, I get to post on the "who's got a working V1?" thread. Yippie!)

Holy cow, I can't believe this topic is getting this much attention. Patrick if taking off helps get the mmm bugs worked out faster than I say yes take a break and get that beast under control!

[hoovhartid]

Originally Posted by Pdelcast

(I AM reading this forum, even though I am not posting...)

I've noticed you started posting some more. I'm glad. Your an asset to this forum and a great help. I was bummed when you said you were going to stop.

anyway, glad to have you back.

[pasan]

The people who bash CC, and Patrick by proxy, should be ashamed of themselves. They've taken for granted the fact that the top guy of this company takes time out to read our woes and revert back with his own personal replies. This is something rare. And they actually are doing something about it. When it comes to quality control and trouble shooting, there's a million variables to deal with, and when something goes wrong, it's not easy thing to investigate and mitigate, especially when you're carrying out regression testing.

Patrick and his team could have well chosen not to say anything at all save for a notice "We're sorry for your inconvenience, our diligent team is working on the issue and we will get back to you presently". But they didn't, and that shows a lot as to how committed they are towards their customers. And it might do you well to remember that it was CC that allowed many of us on a budget to finally be able to afford a quality, and reliable brushless system. Many people were expecting the same with the Monster, and felt frustrated that it was a flop, not once but twice. But at the same time, goodwill should mean something too.

So, to all the whiners and haters out here, please think twice before you post anymore unnecessary and hateful words, and put yourself in Patrick's shoes, both as a human being and a business man, who has his suppliers, dealers, staff, etc, and consider what he has done thus far in helping us out.

[brushlessboy16]

Wow, very well spoken passan

Speaking of which i havent seen very many other manufacturers post at all.... like Tekin or Novak, did we drive them away?

[slimthelineman]

i agree, im no better than ayone elese and have vented my frustrations as well. but like passan said it is a very PERSONAL expirience using castle products. and it is this as well as their commitment to prividing theier cust. with high quality products that will keep me coming back. patience is a virtue(not one of mine) and its easy to speak on a forum vs. face to face. i have to remind myself they are in fact just toys and that in the end it will all work out.... somehow...

[Robert]

Sorry for the trouble Patrick. I love your products, your support and I value your information also.