big problem with BISHOP POWER PRODUCTS

POSTED FOR A FRIEND, HE HAS PROBLEMS WITH MAKING AN ACCOUNT HERE!

Two friends and I also have ordered there three months ago and we are still waiting for our products...
After 2-3 mails there was no answers back.
I also tried with my other mail address and this was the last mail that i got back on 16 november:
[quote]Hello Ricardo, thank you for the information. Contact me on Thursday for a full
update and shipment information. Thank you
[quote]
I mailed back and never got any answer back..

A friend found this somewhere last week:

PLEASE NOTE: Effective 11-20-08, Bishop Power Products has changed Ownership and management. PLEASE NOTE: All orders place before 11-20-08 will be exclusively handled and fulfilled by the previous owners and are in no way the responsibility of the new owner/management team of Bishop Power Products. You may contact Troy at: info@formerbppowner.com for any questions or concerns about orders placed before 11-20-08. The previous owner/management will be contacting all customers with outstanding orders placed before 11-20-08 throughout the week of November 24th with shipment information on their orders. PLEASE NOTE: All orders placed on or after 11-20-08 will be serviced exclusively by the new Owner & management team. This team represents a radical change in direction and leadership of Bishop Power Products and is proud to offer same day shipping on all orders place before 2pm Arizona time and superior customer service. For questions about products, placing an order, or any order placed on or after 11-20-08 please contact the new management team at: orders@b-p-p.com.

[ReV:-O]

Originally Posted by Byte

[A friend found this somewhere last week:

PLEASE NOTE: Effective 11-20-08, Bishop Power Products has changed Ownership and management. PLEASE NOTE: All orders place before 11-20-08 will be exclusively handled and fulfilled by the previous owners and are in no way the responsibility of the new owner/management team of Bishop Power Products. You may contact Troy at: info@formerbppowner.com for any questions or concerns about orders placed before 11-20-08. The previous owner/management will be contacting all customers with outstanding orders placed before 11-20-08 throughout the week of November 24th with shipment information on their orders. PLEASE NOTE: All orders placed on or after 11-20-08 will be serviced exclusively by the new Owner & management team. This team represents a radical change in direction and leadership of Bishop Power Products and is proud to offer same day shipping on all orders place before 2pm Arizona time and superior customer service. For questions about products, placing an order, or any order placed on or after 11-20-08 please contact the new management team at: orders@b-p-p.com.

That is insane! If it is under new management, so what? It is still their problem! They chose to take over BPP, and they must also take over any problems that company in having - whether with Troy, or some hobo off the street!
Its just rediculous how they are trying to get out of it. Not a good start.

[titan]

what bad news ... i back ordered 2 MMM neu combos on July! so it is a little bit late for paypal conflict (til 45 days after buying ...) - are there no 'lawsuit' or so?
There were so many good deals with bpp until 2 back orders...

:/

Titan

[_paralyzed_]

The new owners have to have some information on troy. A very calm and inquisitive phone call to them (or e-mail) may get you more contact information. You might consider talking to the police in his town and informing them of this, credit card fraud is a felony. It might take several tries to get a cop willing to help you, or maybe go as far as calling the district attorney in his county. I would definately send a link of this thread to his current e-mail addy info@formerbppowner.com Good Luck!

[Arct1k]

Eeek that is a shame - I has a few dealings with him last year and early this as was treated really well - Upgraded my eos 5i AC/DC to 6i AC/DC for $10 and got some great deals.

It seemed to go south at some point during the summer... Looks like I dodged a bullet on this one. One lesson is always use a CC even with PP on a major purchase - If PP won't help you out normally your CC will still help.

[_paralyzed_]

I wrote a lengthy e-mail to the new bpp on your behalf, they forwarded it to troy and he has e-mailed me asking for your name and order number. He has been making it right for people that make some noise, so give me your name and order number, I think I may have resolved this for you!

[jhautz]

I dont quite get how the new owners arent responsible for orders placed prior to them purchasing the business from Troy? You placed the order with the business.... Not Troy personally. They now own that business and all of its commitments and responsisbilities. Unless the old BPP just went under and closed its doors, the new "owners" sould be following thru with any orders that were taken by the business. Just as they should be following thru on collecting any outstanding debts owed to the business.

The fact that they are passing the buck back and forth and saying the "old owner" is responsible is BS in my opinion. You prurchased it from the business and the business should follow thru with it commitments. If the new owners screwed up and didnt do their research and find out how much was owed in back orders to customers that already paid for products is not the customers fault. Its the new owners mistake for not doing it.

If BPP continues to "pass the buck" I would start filing complaints with the Better Business Buerau. That should light a fire under the new owers but to get this junk figured out.

[e-mike]

so let see what happen...someone here seem to be helpful...so i saw on traxxas forum....b.y.t forum and r/c tech forum some post or thread about guy's who have problem with bpp....and i think isn't really good for the buisness...i don't want to make problem or a bad reputation to bpp but i just want justice and especially all my stuff....

[_paralyzed_]

All the info was sent. It sounds like he will make good on this. Let's all remember how great BPP was before Troy fell on hard times. They were known as a place with good prices and excellent customer service, all managed by one man. When that one man was down there was nobody there to pick up the pieces of his business. Let's all hope for the best.

[_paralyzed_]

Originally Posted by jhautz

I dont quite get how the new owners arent responsible for orders placed prior to them purchasing the business from Troy? You placed the order with the business.... Not Troy personally. They now own that business and all of its commitments and responsisbilities. Unless the old BPP just went under and closed its doors, the new "owners" sould be following thru with any orders that were taken by the business. Just as they should be following thru on collecting any outstanding debts owed to the business.

The fact that they are passing the buck back and forth and saying the "old owner" is responsible is BS in my opinion. You prurchased it from the business and the business should follow thru with it commitments. If the new owners screwed up and didnt do their research and find out how much was owed in back orders to customers that already paid for products is not the customers fault. Its the new owners mistake for not doing it.

If BPP continues to "pass the buck" I would start filing complaints with the Better Business Buerau. That should light a fire under the new owers but to get this junk figured out.

He operated the business as a sole proprietorship, so all that was sold was the name, all prior business, including ordering information, past due orders and outstanding debts are solely Troy's.

[skellyo]

It sounds like the new owners actually do care enough to try and help out previous customers that got screwed. While they may not give you a refund or send you the product, it's a pretty good gesture of them to give discounts to past customers that got screwed.

[TexasSP]

Business purchases and changeovers can go many different ways. It is not abnormal for a new owner to have it where the previous owner takes care of previous issues all the way up to and including pending/potential law suits.

The last company I worked for had dealt with asbestos under previous ownership. The ownership I worked under purchased the trademark name, facilities, customer base, etc but left the asbestos litigation and liability with the former owners. That did not stop people from trying to sue us but it never got off the ground.

So basically it is possible, legal, and common for business purchases to not include liabilities and such.

[ReV:-O]

i checked out their website, they look pretty good. hopefully they can make it work for BPP

[e-mike]

arrrfff im always in trouble,,,,,i open a dispute few month ago...at this time troy send me a e-mail....saying that he was sorry...blabla...and he never see my order so i closed my dispute because troy said to me that who had ship all my stuff...3 weeks later i never receved anything....a this time i can't open another dispute for the same item or stuff....again e-mail troy...ive got an answer like this...SORRY MIKE I DON'T HAVE YOUR ADRESS AND YOUR FULL NAME...PLEASE SEND ME YOUR ADRESS!!!???W.T.F. i just e-mail this to troy..you said me 3 week sago that you had ship all my stuff,now that ive closed the dispute ,, you had never ship my stuff...really strange ....there nothing that i can do....i cant open another dispute for the same item....anyway....i have one working dispute on paypal for my 2 castle creation(also buyed on bpp web site) bec and paypal had statuate the situation in my favor but paypal is not able to give me my money....they said that no FOUND is available in the troy paypal account


i can give all the information about all my purchase.....

[titan]

i can too.
I ordered in summer - long time i know - i will this 2 MMM/Combos :/

Titan