Need support from Repair department - Page 2 - RC-Monster Forums

George16 · 11.13.2008, 11:50 PM

Yup, weather sucks. It was raining this morning during our 3-mile run. It was cold too.

Anyway, tracking is not available for USPS International.

joeling · 11.14.2008, 01:18 AM

Hi TruckBasher,

Quote:

Originally Posted by TruckBasher

Joe, well Morgan just sent me an email saying it got shipped out today (US time). Though there was no tracking email from CC. Give your package 2-3weeks if no feedback try to send them a message or of urgent maybe a call.

Well, hopefully it has been shipped, not that I dont trust Morgan just that everybody say there is always an email from them.

Nice to hear that things are moving. Say, did CC charge u anything for the repairs ?

My contact at CC is a lady named Christy. Already pestering her with every minute detail of the shipment & what needs to be fixed & requested for faster shipment method back to me at extra cost to me...

Regards,
Joe Ling

TruckBasher · 11.14.2008, 01:57 AM

@Lito yeah its not traceable from USPS but it will get scanned in Singapore Post and its gonna be available on their website. I would know as soon as it arrives in SG.

@Joe, well no one directly contacted me for shipping or repair details yet so I wouldnt know if they will charge me or not. I wouldnt mind being charge extra for shipping but I think the dont do EMS for return shipment but I could be wrong.

11.17.2008, 08:25 AM

gday mate, i am an international customer in west australia. mine took just under 2 weeks (9days) to get back to me which was pretty good. the shipping is priority international but is only able to be tracked within US. i had a number for mine but Morgan did say it was traceable via the sender but not in real time. i was hoping like hell i could track it, but when i got home today from work, there was a nice parcel from castle waiting for me near my door. 9 days is prety damn good and 13 days overall is excellent. and the wait..... def worth it. hang in there mate you will be driving your car on the roof in no time. :P

TruckBasher · 11.17.2008, 12:06 PM

Agreed that priority mail really takes 5-10days as most of my US order just that I wasnt given any info about that USPS reference number. I guess I'll find out in 2 weeks if no package then back to square 1 and ask them again. I tried asking morgan again but he hasnt responded back 5 days ago....

joeling · 11.19.2008, 10:04 PM

Rather than starting a new thread I'd thought I will just add on to this thread...

Got an email from Morgan @ CC with an invoice & stating that my monsters will ship next week. Even though I have abused & did unauthorised things to the dead MMMs, CC will charge me nothing & give me new units ! This is a first in my experience.

I did ask Morgan to bill me for faster shipping though as I fear with normal air freight the items will never arrive like my audio tubes bought @ USD20 a pop all together 8 pcs of them

Regards,
Joe Ling

TruckBasher · 11.20.2008, 12:27 AM

Great Joe, I should have done the same then I might have an invoice. Now, I can just cross my fingers and wait for those 2 MMM

Pdelcast · 11.20.2008, 02:15 AM

Quote:

Originally Posted by joeling

Even though I have abused & did unauthorised things to the dead MMMs, CC will charge me nothing & give me new units !

UH OH! Time to fire somebody.

TruckBasher · 11.20.2008, 02:26 AM

Hmmmm Morgan is in trouble

Hey Patrick, I know its too much but just trying my luck, is it possible to trace the USPS document number for my package. It came in to CC with this tracking number RR684337025SG from SG? Thanks...if not..oh well...just keep crossing my fingers...

George16 · 11.20.2008, 02:32 AM

Jeff, here's the result of tracking your document:

Quote:

Label/Receipt Number: RR68 4337 025S G
Status: Delivered

Your item was delivered at 1:30 PM on November 4, 2008 in OLATHE, KS 66061.

TruckBasher · 06:17 AM

Yup Lito it already reached CC that is the tracking number of my package to CC. Morgan said they already send the replacement about a week ago but I never received a notification that it got shipped just a simple reply from Morgan "It got shipped" no USPS document number or email from CC what address they shipped it. I am now getting a bit concern since everyone is getting a notification from CC and I havent. I just wish someone from them will reply to me. Morgan hasnt returned my emails.

TruckBasher · 11.21.2008, 04:54 AM

GREAT NEWS, when I got home today a package was waiting for me....Its from CC... 8days after Morgan said it was shipped. Thats extremely fast shipment.

Thanks you CC

Pdelcast · 11.21.2008, 02:58 PM

Quote:

Originally Posted by TruckBasher

GREAT NEWS, when I got home today a package was waiting for me....Its from CC... 8days after Morgan said it was shipped. Thats extremely fast shipment.

Thanks you CC

TruckBasher · 11.21.2008, 10:05 PM

Just want to extend my thank you to Patrick, Morgan and the rest of CC.

dirt101 · 11.21.2008, 10:22 PM

you guys may not believe this but when I sent my MMM v2 in it was scheduled to arrive at castle on thursday. IDK when it got there but it couldnt have been any sooner than wednesday, but anyways I had a MMM v3 in hand by monday. A 4/5 day turnaround time. WOW! must have taken atleast 2 to 3 days to ship too, so I cant even begin to think how fast they got to mine.

Nevertheless, Im very thankful.