Your Rating on Castle Service!

[lincpimp]

I think that onions should be considered a superfruit as well as mangos and strawberries....

http://en.wikipedia.org/wiki/Superfruit

What do you guys think?

[phatmonk]

Onions are actualy in the lilly flower group.Because they are bulbs.

[TexasSP]

I just compare it to having sent in electronics in the past.

Novak, twice took two months to return.

Sony, 3 times, different items, took at least 1.5 months and up to 3 months to return.

[lincpimp]

Originally Posted by phatmonk

Onions are actualy in the lilly flower group.Because they are bulbs.

True, but they are so tasty. I think they should be considered a fruit, much like Richard Simmons.

[nitrostarter]

Originally Posted by lincpimp

True, but they are so tasty. I think they should be considered a fruit, much like Richard Simmons.

And much like James too...

[lincpimp]

Originally Posted by nitrostarter

And much like James too...

Ok, I will see you later today.

[nitrostarter]

Was that a threat, comment or concern? lol

[fastbaja5b]

Ordinarily I'd say a 10

BUT

I have an MMM V3 with an intermittant fault and emailed support over a week ago

no response as yet.

So I can't give them a 10 right now :(

[lincpimp]

Originally Posted by nitrostarter

Was that a threat, comment or concern? lol

All, and I had a good time, hopefully you get everything fixed on the buggy and your ass does not hurt too much (from driving 2 plus hours, not the other stuff).

This is my first experience with CC. My initial call the guy talked to me like I was a complete idiot. In fact he told me he wasnt sure if they would warranty my ESC at all. Now Im not the sharpest guy in the world, but i try to read lotsa forums and do my homework. I have roughly 20 cars, 8 of them being brushless. Me and the wife have been bashing it up since 2002.
I have since been reassured that CC will cover my repair under warranty.
And just today I emailed to ask for status of my repair. Their response was, "give us another 2 weeks". It has already been 4 weeks?
Iam glad to read everyone has had good customer service from CC. And they have always responded back to me in a timely manner, mostly in emails.
But I am really not impressed with the initial response, or turn around time.

I have had lots of warranty stuff repaired or replaced both in this hobby and my computer hobby. This is by far turning into one of the longest turn arounds I have seen.
I did not give them a very good rating.
Once again I must say it is reassuring to read all the positive responses. Makes me feel like maybe I can get this thing running before summer is over.
Just my .02 cents.

Edit: Sorry guys, just whining a bit.

[Pdelcast]

Guys,

We are down one tech support person right now (down to 2 from 3 -- Joe Ford is out) so we are a little slow responding to emails (Thomas and Bernie are doing the best they can, but it is the peak season right now...)

So please be a little patient --

[e-mike]

Originally Posted by Pdelcast

Guys,

We are down one tech support person right now (down to 2 from 3 -- Joe Ford is out) so we are a little slow responding to emails (Thomas and Bernie are doing the best they can, but it is the peak season right now...)

So please be a little patient --

thanks for the info!!

[Arct1k]

Hope he's ok - Did he hit himself with his GTP or savage?

[Pdelcast]

Originally Posted by Arct1k

Hope he's ok - Did he hit himself with his GTP or savage?

It was an 8S electric Baja.

[Pdelcast]

Originally Posted by Pdelcast

It was an 8S electric Baja.

(Just kidding.)