I would welcome a constructive dialogue with Castle as well and that would require Patrick and everyone from Castle to feel comfortable posting here. I bet we already would have much more and much more detailed information about what Castle is doing right now to help us when there was less (brainless) bashing around here. I can perfectly understand Patrick. Other companies don't have forums either probably because of exactly the same problem... people who can't be constructive and can't really talk to people in a civilized manner.

Sure, it's frustrating... I can also understand everyone's frustration. My MMM also fried on the first run. I talked to a castle tech and he asked me all the stuff he needed. They're gonna replace my controller and that's all that counts for me right now. Patrick (and all the techs I've talked to/exchanged emails with) seemed very competent and willing to help so I doubt they sit on their lazy butts and ignore our issues. Anyway... I'd really like to see Patrick (and the others too of course, Bernie, Joe etc.) continue posting here!