Why I don't post in here any more....

[neweuser]

I have been a member here for some time. There was a time I bashed a knwon company once. But it was for the service, not the product. I agree with most here, I think CC is great and tries really hard to please. IMO, the ones that are burning up are most likely user solder error, user error, connection error, bashing error, and MAYBE a faulty esc. When I bought my Quark 125b, I know many that have burned them up, have internal lose pads, etc. I opened mine up the other day for the first time, and my pads are just fine. What does this have to do with CC? All about electronics! Many times it is user end failure. I have heard that most that have fried their MMM use Spectrum equipment. In fact, other esc's too. Something to check out. Could be faulty parts internally as well, but I find that most that fry esc's is due to a lose connection somewhere or user failure, has nothing to do with the company itself. CC has always been good to me. Always answered every question I had.

With that said, I personally purposely waited for others to test the new esc. Why? As it was said, there are bound ot be bugs. And I have to agree that those who knew about it, then purchased it, have nothing to complain about. I also think, that if anyone thinks CC is soo bad, try schultz, talk about no service!!!!! You don't see them here do ya?

I would welcome a constructive dialogue with Castle as well and that would require Patrick and everyone from Castle to feel comfortable posting here. I bet we already would have much more and much more detailed information about what Castle is doing right now to help us when there was less (brainless) bashing around here. I can perfectly understand Patrick. Other companies don't have forums either probably because of exactly the same problem... people who can't be constructive and can't really talk to people in a civilized manner.

Sure, it's frustrating... I can also understand everyone's frustration. My MMM also fried on the first run. I talked to a castle tech and he asked me all the stuff he needed. They're gonna replace my controller and that's all that counts for me right now. Patrick (and all the techs I've talked to/exchanged emails with) seemed very competent and willing to help so I doubt they sit on their lazy butts and ignore our issues. Anyway... I'd really like to see Patrick (and the others too of course, Bernie, Joe etc.) continue posting here!

Well, I think that Patrick should quit posting, and have someone like Joe Ford take his place in terms of posting frequency. I'd much rather have Patrick, the head engineer, working as often as he needs to as opposed to popping in here to say hi and stuff. He doesn't HAVE to register on a forum to update us; I think he's doing that because he's truly a good guy. Think about it. Instead of having to deal with the occasional irrational post (let's face it, if you see a post calling you out on something, you REALLY want to deal with it- that's just how we work sometimes), he can be better focusing on fixing things, or at least figuring out what is going on. That's my opinion though (and my MM, not MMM since I don't have one, is still chugging away on a 3s lipo and medusa 4800- so I'm not mad about anything......).

(I just woke up, so this post may not be coherent....)

[JaySki]

Isn't this horse dead yet?
I think everything that could be said, has been said.
I'd really like to see the CC Topic start moving in a better direction... say.. Maybe about the great email Thomas sent out updating everyone about the MMM problem and their plans, etc.
Time to move on...

Originally Posted by JaySki

Isn't this horse dead yet?

it is now

[hoovhartid]

Originally Posted by JaySki

Maybe about the great email Thomas sent out updating everyone about the MMM problem and their plans, etc.

didnt get an e-mail.

could you copy and paste it?

TIA

[MTBikerTim]

Originally Posted by Thomas

Dear Johnny No Name,
The purpose of this letter is to keep you informed about what is happening with your failed Mamba Monster Max ESC, and what we are doing to remedy the situation.

Our engineers are working on the problem and are close to resolving it.*Most of the problems we have been seeing relate to the Monster Max’s onboard switching regulator, which has been failing randomly. As soon as we have a permanent fix to the BEC problem, it will be applied to all future Monster Max ESCs. When we are confident the problem has been resolved, we will be sending you a fully functioning unit. We will keep you updated on the situation as more information becomes available.

We apologize for any and all inconvenience or frustration this downtime may be causing you, but rest assured we are taking care of the problem.
If you have any questions or concerns Johnny No Name, please don’t hesitate to contact our Technical Support staff. They can be reached at (913) 390-6939, Ext. 1 or by e-mailing support@castlecreations.com “The Castle Crew”

[snellemin]

Would another pizza bribery bring them back?

[Sammus]

lol so the only information is that the bec is failing? I think we figured that one out already nah you guys are alright, id still take a repeatedly failing mamba monster over the turnigy sentilon that was in my revo lol - useless POS I say!

[MTBikerTim]

Originally Posted by Sammus

lol so the only information is that the bec is failing? I think we figured that one out already nah you guys are alright, id still take a repeatedly failing mamba monster over the turnigy sentilon that was in my revo lol - useless POS I say!

We knew the bec was failing but they are saying that they have acknowledged this and that they are working on finding out why it is failing. Also that there will be a delay in the repair too.

[Sammus]

Yeah it was tongue in cheek, im not dissing castle im a self confessed fanboy lol.

[mmazurek]

****** FIRST POST!!! ******

Hello all, this is my first post on this forum.

I'm an RC-Monster customer since a week after owning my E-Revo (2-3 months ago), and have lurked since.


Mr. Del Castillo, your posts and information has kept me coming back to this site and now registering for this forum. I'm a proud owner of a 'STILL FUNCTIONING PERFECTLY' Mamba Monster V1 and love the product. I purchased this due to the overwhelming amount of people with nice things to say about your company's service. Your direct involvement means a lot to me, and has impressed me.

I sincerely hope you continue to post in the future.

Mark Mazurek


(Next, I get to post on the "who's got a working V1?" thread. Yippie!)

Holy cow, I can't believe this topic is getting this much attention. Patrick if taking off helps get the mmm bugs worked out faster than I say yes take a break and get that beast under control!

[hoovhartid]

Originally Posted by Pdelcast

(I AM reading this forum, even though I am not posting...)

I've noticed you started posting some more. I'm glad. Your an asset to this forum and a great help. I was bummed when you said you were going to stop.

anyway, glad to have you back.

[pasan]

The people who bash CC, and Patrick by proxy, should be ashamed of themselves. They've taken for granted the fact that the top guy of this company takes time out to read our woes and revert back with his own personal replies. This is something rare. And they actually are doing something about it. When it comes to quality control and trouble shooting, there's a million variables to deal with, and when something goes wrong, it's not easy thing to investigate and mitigate, especially when you're carrying out regression testing.

Patrick and his team could have well chosen not to say anything at all save for a notice "We're sorry for your inconvenience, our diligent team is working on the issue and we will get back to you presently". But they didn't, and that shows a lot as to how committed they are towards their customers. And it might do you well to remember that it was CC that allowed many of us on a budget to finally be able to afford a quality, and reliable brushless system. Many people were expecting the same with the Monster, and felt frustrated that it was a flop, not once but twice. But at the same time, goodwill should mean something too.

So, to all the whiners and haters out here, please think twice before you post anymore unnecessary and hateful words, and put yourself in Patrick's shoes, both as a human being and a business man, who has his suppliers, dealers, staff, etc, and consider what he has done thus far in helping us out.