clarification for other products...

[DwightSchrute]

I understand Castle has a tremendous recall to deal with, but i have a question on the non-recalled products.

is Castle still on 3 weeks for a repair or replacement on something like a mamba max pro?

reason i'm asking is i sent one in at the end of october and haven't heard anything back yet...it was outside the warranty so i filled out the card payment info...i just wanted to get a replacement.

I hate to call or email the tech dept because i know how busy they must be. i'd just like to have a ballpark time frame in mind. if it's 6-12 weeks or whatever, like i said, no biggie, i'm just wondering.