Batch 2 V2 MMM

[Pdelcast]

Originally Posted by Arct1k

Did you get the 6.5mm bullets in this week? I was wondering if you'd had a chance to get that parcel out to me?

6.5mm connectors got here yesterday! We shipped almost 300 MMM just today.

[e-mike]

3000 unit of the mmm v2 ,,,,,i tink that each brushless boys should have one


question...if i sent my failed mmm v1 to cc ...cc should send me back a a new v1 or v2 or just repair my v1????

[Pdelcast]

Originally Posted by e-mike

3000 unit of the mmm v2 ,,,,,i tink that each brushless boys should have one


question...if i sent my failed mmm v1 to cc ...cc should send me back a a new v1 or v2 or just repair my v1????

We will send you a new V2.

[e-mike]

wow!!!!good to know.....thanks for the info Pdelcast!!!!!!!

[George16]

Originally Posted by Pdelcast

6.5mm connectors got here yesterday! We shipped almost 300 MMM just today.

I hope one of them is mine.

I received an email that a package was shipped to me by CC on Agust 11, 2008. However, I still have to received it.

This was the information I have:

Label/Receipt Number: 9101 8052 1390 7795 0730 94
Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper on August 11, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. No further information is available for this item.

I finally bit the bullet and called CC last Friday midnight (Japan Time, Friday 10:00 am Kansas time) and talked to Christie regarding my replacement MMM because I did not receive a reply when I pm'ed you about it. Christie told me that there is a little problem and she hoped that CC will continue shipping them again by Tuesday. She tried tracking and looking into your books and can't even tell me if I was on the list of people who will be receiving one.

17 1/2 years in the Navy made me a very patient person but if I have to spend more money on international phone calls (Japan to U.S.) because you can't even reply my pm, then this is bullshit.

All I want to know is, was there a MMM V2 shipped to me? If so, when and what type of shipping.

Here's my mailing address:

JOSELITO LUCAS
PSC 475 BOX 1537
FPO AP 96350-1537

Here are my phone numbers if you want to talk to me:
01181-46-896-4035 (home)

01181-46-816-5683 (office)

Edit - It's 6:30 Thursday morning here so you can call me if you have time.

Thanks.

[Pdelcast]

Originally Posted by George16

I hope one of them is mine.

I received an email that a package was shipped to me by CC on Agust 11, 2008. However, I still have to received it.

This was the information I have:


I finally bit the bullet and called CC last Friday midnight (Japan Time, Friday 10:00 am Kansas time) and talked to Christie regarding my replacement MMM because I did not receive a reply when I pm'ed you about it. Christie told me that there is a little problem and she hoped that CC will continue shipping them again by Tuesday. She tried tracking and looking into your books and can't even tell me if I was on the list of people who will be receiving one.

17 1/2 years in the Navy made me a very patient person but if I have to spend more money on international phone calls (Japan to U.S.) because you can't even reply my pm, then this is bullshit.

All I want to know is, was there a MMM V2 shipped to me? If so, when and what type of shipping.

Here's my mailing address:

JOSELITO LUCAS
PSC 475 BOX 1537
FPO AP 96350-1537

Here are my phone numbers if you want to talk to me:
01181-46-896-4035 (home)

01181-46-816-5683 (office)

Edit - It's 6:30 Thursday morning here so you can call me if you have time.

Thanks.

Shipped on the 11th. No problem as far as I can tell in the computer, it actually went to the post office on the 11th. Priority mail.


Edit: Just talked with our shipping dept -- this is always a problem using US Mail apparently, they often don't update their own systems. It did ship on Aug 11th, and I'm having our shipping dept. start a Post office track on this end.

[JaySki]

Originally Posted by Pdelcast

Ummm, we ran a check yesterday, and our failure rate on the V2 is pretty normal for a new product. In fact, the Mamba Max had almost double the failure rate in early runs as the MMM.

This is for two reasons -- first, people are using setups that aren't right -- and are damaging motors and ESCs because they don't know yet what combos actually work right (we have seen many of these at tech support here.) Second reason is that there are higher failure rates on products early from just manufacturing defects -- we tend to have a few more failures early on 'cause we don't yet know what to look for when looking for common defects (every product has something...)

Also, please note we have built ALREADY six times more V2 MMM than V1 MMM.... (almost 3000 have shipped already) So there is going to be a LOT more reports of issues, just from the sheer numbers.

Patrick

Thanks for the info Patrick. It just seemed the numbers of failures were popping up pretty quickly now and I know I was getting worried, as I know the word on the net is that people are starting to get worried. I try and take the smoke on the internet cautously, but when there is growing smoke, there seems to be fire.
Frustration grows as the summer winds down and play time decreases.. especially with a large amount of money spent or playtime.

Again, thanks for the info. I will be the first to say... the customer service from you guys is outstanding.. speaking from experience now.

[suicideneil]

Thats some interseting info about MM vs MMM failure rates, I guess people shouod have more Faith in CC...

[BrianG]

All we need to do is take a survey and ask everyone who got a MMM how it's running. No one posts "Arrg, I'm so angry; my MMM works perfectly!"...

[phatmonk]

My 2 MMMv2s work perfectly.

[TruckBasher]

Originally Posted by BrianG

All we need to do is take a survey and ask everyone who got a MMM how it's running. No one posts "Arrg, I'm so angry; my MMM works perfectly!"...

Joeling made this post Record of MMM V2 success so far

Hope more people post also...I got my MMM v2 just need to test it also so I can post

[George16]

Originally Posted by Pdelcast

Shipped on the 11th. No problem as far as I can tell in the computer, it actually went to the post office on the 11th. Priority mail.


Edit: Just talked with our shipping dept -- this is always a problem using US Mail apparently, they often don't update their own systems. It did ship on Aug 11th, and I'm having our shipping dept. start a Post office track on this end.

Thanks for the info.

I do hope it was really shipped on the 11th of August. Like I told Christie, it normally takes about 6-9 days for me to receive a package shipped USPS Priority from the east coast. So, it should take less from the Midwest. However, it's been over 2 weeks and I still have not received any. In fact, if it has already reached the San Francisco Fleet Post Office, it would have been noted on the tracking number. However, that is not the case.

I have faith in your company and I totally understand the pain associated with a rollout of new products especially electronics. I just want to enjoy the benefits of the MMM before I go back to the ship in December for another 3 years.

[slimthelineman]

does anyone thats had a mmm repaired remember how long the turnaround was? they get mine at cc tonight or in the morning and would love to see that little black box in my car again asap so i can drive it. (for the first time!!!:))

[KINGSKID]

quote: we will send you a new mmm v 2

Patrick,whats the turn around time on an exchange? Any shipping of the motor esc combos yet?

I've order a V2 MMM at brushlessmonster.com. can you tell me if this controller will have all the bullet connector included in the box or i'am better to order some one