What is this BS Castle is feeding this customer?

[johnrobholmes]

Even if they did run more beta testers, the batch of bad parts they received would probably have still caused issues.

Originally Posted by johnrobholmes

Even if they did run more beta testers, the batch of bad parts they received would probably have still caused issues.

The idea of running a beta is to catch problems with the product before it ships to the paying public. I have every confidence that Castle will (or maybe has) resolve (d) the issues but it leaves a very bad taste in your mouth. Lack of confidence in the product...until the Rev 2.0 units come out. Maybe not all of the first batch are bad or have a problem but who knows when a first batch MMM will die, maybe it will be in the first 5 minutes or maybe it will be as you round the last corner on your way to a victory...then it puffs and you DNF...not fun.

[glassdoctor]

Originally Posted by johnrobholmes

Even if they did run more beta testers, the batch of bad parts they received would probably have still caused issues.

I agree, if the issue is what we/they think it is.

Beta testing and product development has nothing to do with a bad component from a supplier.

[Dagger Thrasher]

True...they could've beta-tested until the cows came home, and still received a roll of bad components on the first production run. Just bad luck really. It sounds like they did a LOT of testing on the MMM anyway to me, even if it was in-house. Castle aren't going to release such a hotly anticipated product without making sure the design's virtually flawless IMO.