What is this BS Castle is feeding this customer?

[johnrobholmes]

My point is that they could not control the quality of part that is causing the issue. Beta or not, they are not the manufacturer for the problematic part. How many beta testers would it have taken to spot the QC issue? 100? 200? That would put them 400 units behind just to break even, 200 betas and 200 production for all of the testers. That is a LOT of money, and would cost more than fixing this issue on all of the originally produced ESCs- damn near cost as much as the original production run just to make the betas and pay the testers!