Novak Customer Service

[NovakTwo]

Originally Posted by Arct1k

How long is the warrantee service for Novak products?

Does it matter where I have purchased the product from?

Are there any service fees or handling fees that I need to be careful of?

How much does Novak charge for a "new" HV controller if I burnt it through user error?

Thanks in advance

The warranty period is 120 days. This covers defects in materials and workmanship.

Since we have exclusive distributors in most international markets, we have them handle all the service transactions in their markets. If a customer purchased the item in the "grey" market, these distributors will not handle the warranty service.

All of our service procedures and fees are extensively (some would say exhaustively) covered on our website.

If you return one of our original HV escs for service, we are replacing it with an upgraded HV Pro (#3221-1). This controller features all the new programming features of the HV Pro, but still requires the use of the external 4S Smart Stop. This exchange price is $69.00.

Speed Control Replacement Options

There is a link at the top of the page to a PDF form for NonW service that details fees and shipping charges. If you have more questions, let me know.