Novak Customer Service

[lincpimp]

Heres one for you NovakTwo. I bought a crawler system from the local hobby shop that has recently changed ownership and moved. I had been unsuccesful in getting the drag brake to work correctly. Tied different radios and settings, even different motors...

I have sent a few items back to you under warranty and had great success, and service! Only issue with this is that I do not have a receipt. I paid the LHS owner cash for it (she gave me a decent deal) and I did not get a receipt. Is there anything you can do?

[NovakTwo]

Originally Posted by lincpimp

Heres one for you NovakTwo. I bought a crawler system from the local hobby shop that has recently changed ownership and moved. I had been unsuccesful in getting the drag brake to work correctly. Tied different radios and settings, even different motors...

I have sent a few items back to you under warranty and had great success, and service! Only issue with this is that I do not have a receipt. I paid the LHS owner cash for it (she gave me a decent deal) and I did not get a receipt. Is there anything you can do?

First email charlie@teamnovak.com and see if he has any suggestions. Explain your "receipt" issue on the service return form. If the issue is a defect in materials or workmanship, we will cover it anyway. We can check the serial numbers for an approximate age.