Warranty on novak?

[tc3_racer_001]

i heard from a fellow E racer who has blown 3 motors and 2 esc's runing in spec below your recommended gearing and temps, he has to pay to ship it to you (more than fair) then pay to get it fixed (more than fair) but then u charge him UPS rates to ship it back (aparently around $50 each time...) why? when i heard this i decided never to buy a novak system... i d rather pay 20 bucks to send it to another company, pay a flat rate fee and let them send it back a little slower but for free....


can you please comment on this? it seemed like paying more than $100 just for a motor repair was crazy.... but anyway, have a nice day :)
ryan

[Semi Pro]

Originally Posted by tc3_racer_001

i heard from a fellow E racer who has blown 3 motors and 2 esc's runing in spec below your recommended gearing and temps, he has to pay to ship it to you (more than fair) then pay to get it fixed (more than fair) but then u charge him UPS rates to ship it back (aparently around $50 each time...) why? when i heard this i decided never to buy a novak system... i d rather pay 20 bucks to send it to another company, pay a flat rate fee and let them send it back a little slower but for free....


can you please comment on this? it seemed like paying more than $100 just for a motor repair was crazy.... but anyway, have a nice day :)
ryan

thats the way its been for me too

[tc3_racer_001]

well that sucks doesnt it... and its not like the systems are perfect either - although if castle creations had the same repair/return policy people wouldnt send in their systems until the problems are fixed...


anyway id be happy to hear from novak-two about their return policy.

[NovakTwo]

Originally Posted by Semi Pro

thats the way its been for me too

We have a flat-rate replacement/exchange fee for Novak products not covered by the factory warranty that I described above.

[Semi Pro]

Originally Posted by NovakTwo

We have a flat-rate replacement/exchange fee for Novak products not covered by the factory warranty that I described above.

i found my invoice

i was charged a $5 handling fee and $10 to ship it back to me last month

[NovakTwo]

Originally Posted by Semi Pro

i found my invoice

i was charged a $5 handling fee and $10 to ship it back to me last month

The flat rate fee covers the product exchange price. The non warranty service form describes the service fee and the return shipping charges.

[NovakTwo]

It's difficult to comment on transactions about which I do not have all the details. If you want to PM me dates and invoice numbers, I will track down the information and let you know what I find.

We have a distributor in Australia who handles service on Novak products sold in that market. Therefore, customers in Australia should not have to ship items back to us for service.

Originally Posted by tc3_racer_001

i heard from a fellow E racer who has blown 3 motors and 2 esc's runing in spec below your recommended gearing and temps, he has to pay to ship it to you (more than fair) then pay to get it fixed (more than fair) but then u charge him UPS rates to ship it back (aparently around $50 each time...) why? when i heard this i decided never to buy a novak system... i d rather pay 20 bucks to send it to another company, pay a flat rate fee and let them send it back a little slower but for free....


can you please comment on this? it seemed like paying more than $100 just for a motor repair was crazy.... but anyway, have a nice day :)
ryan