Warranty on novak?

[tc3_racer_001]

i heard from a fellow E racer who has blown 3 motors and 2 esc's runing in spec below your recommended gearing and temps, he has to pay to ship it to you (more than fair) then pay to get it fixed (more than fair) but then u charge him UPS rates to ship it back (aparently around $50 each time...) why? when i heard this i decided never to buy a novak system... i d rather pay 20 bucks to send it to another company, pay a flat rate fee and let them send it back a little slower but for free....


can you please comment on this? it seemed like paying more than $100 just for a motor repair was crazy.... but anyway, have a nice day :)
ryan