New 1717 with loose rotor balancing putty - please advise

[Thomas Porfert]

It appears the balancing epoxy did not stick/cure properly.

Unfortunately we cannot replace this motor if you send it to us. We only produce that motor for Traxxas for the XO-1 super car and as such we do not provide service and/or warranty for Traxxas products.

We also cannot offer a non-warranty replacement as we do not have those motors in the building to replace it with. They are built in China and shipped directly to Traxxas facilities in Taiwan. You will need to contact Traxxas for any type of service for that motor. Sorry to be the bearer of bad news. :(

Thomas Porfert
Tech Support
Castle Creations