Batch 2 V2 MMM

[Pdelcast]

Originally Posted by JaySki

Next question... Really...

Is .. WTF is going on? Now that these are starting to hit the masses in larger numbers, the failure rates are really starting to grow.

Rumors are around that Bernie said something about the TEST group of the new unit was much smaller than they have done on any other product...

Now.. I will say that this stuff isn't a matter of life and death.. thank god.
But it is highly highly irritating to have hundreds, if not thousands of dollars into these toys, and our parade is being rain upon...

Ummm, we ran a check yesterday, and our failure rate on the V2 is pretty normal for a new product. In fact, the Mamba Max had almost double the failure rate in early runs as the MMM.

This is for two reasons -- first, people are using setups that aren't right -- and are damaging motors and ESCs because they don't know yet what combos actually work right (we have seen many of these at tech support here.) Second reason is that there are higher failure rates on products early from just manufacturing defects -- we tend to have a few more failures early on 'cause we don't yet know what to look for when looking for common defects (every product has something...)

Also, please note we have built ALREADY six times more V2 MMM than V1 MMM.... (almost 3000 have shipped already) So there is going to be a LOT more reports of issues, just from the sheer numbers.

Patrick

mine should have gotten there today , or tommorow , hope its not major and i see it again soon


keep up the good work guys , although its a bummer , once the issues are worked out i trust we will all get many hours of enjoyment out of our rc's





any chance that the castle motors will be available sooner then expected?

[e-mike]

Originally Posted by Pdelcast

Also, please note we have build ALREADY six times more V2 MMM than V1 MMM.... (almost 3000 have shipped already)

Patrick

wow...

in fact its normal to have a normal failure rate!!????

[JaySki]

Originally Posted by Pdelcast

Ummm, we ran a check yesterday, and our failure rate on the V2 is pretty normal for a new product. In fact, the Mamba Max had almost double the failure rate in early runs as the MMM.

This is for two reasons -- first, people are using setups that aren't right -- and are damaging motors and ESCs because they don't know yet what combos actually work right (we have seen many of these at tech support here.) Second reason is that there are higher failure rates on products early from just manufacturing defects -- we tend to have a few more failures early on 'cause we don't yet know what to look for when looking for common defects (every product has something...)

Also, please note we have built ALREADY six times more V2 MMM than V1 MMM.... (almost 3000 have shipped already) So there is going to be a LOT more reports of issues, just from the sheer numbers.

Patrick

Thanks for the info Patrick. It just seemed the numbers of failures were popping up pretty quickly now and I know I was getting worried, as I know the word on the net is that people are starting to get worried. I try and take the smoke on the internet cautously, but when there is growing smoke, there seems to be fire.
Frustration grows as the summer winds down and play time decreases.. especially with a large amount of money spent or playtime.

Again, thanks for the info. I will be the first to say... the customer service from you guys is outstanding.. speaking from experience now.

[Serum]

Answer his question Pdel! The last thing you want this man to do is have to admit to his wife she is right... !!

@ procharged;

Hank, is that you? i didn't recognize you with the hair..

[JaySki]

Originally Posted by Serum

Answer his question Pdel! The last thing you want this man to do is have to admit to his wife she is right... !!

Don't you know it!!!!

also if this is set-up related will you lmk?

[Arct1k]

Did you get the 6.5mm bullets in this week? I was wondering if you'd had a chance to get that parcel out to me?

[Pdelcast]

Originally Posted by Arct1k

Did you get the 6.5mm bullets in this week? I was wondering if you'd had a chance to get that parcel out to me?

6.5mm connectors got here yesterday! We shipped almost 300 MMM just today.

[e-mike]

3000 unit of the mmm v2 ,,,,,i tink that each brushless boys should have one


question...if i sent my failed mmm v1 to cc ...cc should send me back a a new v1 or v2 or just repair my v1????

[Pdelcast]

Originally Posted by e-mike

3000 unit of the mmm v2 ,,,,,i tink that each brushless boys should have one


question...if i sent my failed mmm v1 to cc ...cc should send me back a a new v1 or v2 or just repair my v1????

We will send you a new V2.

[e-mike]

wow!!!!good to know.....thanks for the info Pdelcast!!!!!!!

[KINGSKID]

quote: we will send you a new mmm v 2

Patrick,whats the turn around time on an exchange? Any shipping of the motor esc combos yet?

I've order a V2 MMM at brushlessmonster.com. can you tell me if this controller will have all the bullet connector included in the box or i'am better to order some one

[George16]

Originally Posted by Pdelcast

6.5mm connectors got here yesterday! We shipped almost 300 MMM just today.

I hope one of them is mine.

I received an email that a package was shipped to me by CC on Agust 11, 2008. However, I still have to received it.

This was the information I have:

Label/Receipt Number: 9101 8052 1390 7795 0730 94
Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper on August 11, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. No further information is available for this item.

I finally bit the bullet and called CC last Friday midnight (Japan Time, Friday 10:00 am Kansas time) and talked to Christie regarding my replacement MMM because I did not receive a reply when I pm'ed you about it. Christie told me that there is a little problem and she hoped that CC will continue shipping them again by Tuesday. She tried tracking and looking into your books and can't even tell me if I was on the list of people who will be receiving one.

17 1/2 years in the Navy made me a very patient person but if I have to spend more money on international phone calls (Japan to U.S.) because you can't even reply my pm, then this is bullshit.

All I want to know is, was there a MMM V2 shipped to me? If so, when and what type of shipping.

Here's my mailing address:

JOSELITO LUCAS
PSC 475 BOX 1537
FPO AP 96350-1537

Here are my phone numbers if you want to talk to me:
01181-46-896-4035 (home)

01181-46-816-5683 (office)

Edit - It's 6:30 Thursday morning here so you can call me if you have time.

Thanks.