Have you called paypal up yet? On their website they list a phone number. I find it easier to talk with paypal about a disput than email or let them decide the outcome. The problem with selling is that the buyer has more power. I have sent stuff with a signiture requirement were some one has to sign for the package. I had proof of the package being delivered with a signiture of the buyer and had a paypal dispute where the buyer won their money back.
I had proof!!!! the buyer has the protection. I had another problem where I sold something and the buyer was not satisfied. I gave her a refund of half what she paid. She then turned around and went to paypal saying she never recieved the item. They gave her all her money back. Then she never sent the product back. I lost the item, the money, and half a refund. Just beware there is nothing you can do but call paypal and talk with a live person. I have had a couple paypal reps that understood my story and sided with me because I called. Good Luck.
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