Second Batch

[Arct1k]

I think we have the answers guys on every point... To recap

They acknowledge issues with the controlers specifically:

- Fan breakage
- Complete failure

They are taking corrective action as best they can

- Stop shipping new controllers until they know what the problem is

- Fan breakage
. - Looking at new supplier
. - Sending replacement fans to those that ask at no cost
- Controller failure
. - They've traced to what they believe to be a duff batch of components but are concerned it might be compounded by a design floor in controller
. - Replacing components on failed controllers if they can - If they can't do a component replace they are waiting to send a version 2 controller
. - Openly asking for details of failure to build up heuristics

What more could a vendor do? I honestly think the whole team are working late on trying to fix this and service clients. They are as dissapointed as we are - whipping into a feeding frenzy won't help.

I think Schulz would have said your batteries leads were too long so buy a new controller...