Frustrated Waiting

[Arct1k]

He has had 3 fail - One tooks 3 weeks, the next 6 and you;ve had the last one for 6 with an ETA of 8 i.e. 3 + 6 + 8 = 17 (across 3 controllers)

It might pay to post more details of your setup as 3 controllers on a rustler is a lot of break.

[Dadx2mj]

Originally Posted by Arct1k

He has had 3 fail - One tooks 3 weeks, the next 6 and you;ve had the last one for 6 with an ETA of 8 i.e. 3 + 6 + 8 = 17 (across 3 controllers)

It might pay to post more details of your setup as 3 controllers on a rustler is a lot of break.

Yeah that is how I got to 17 weeks.

I have been through my set up with Castle Tech support guys a couple of times. Both Bernie and Thomas have been really good to talk with and a lot of good info but both confirm there is really nothing in my set up that is wrong. We have covered gearing, tire size, batteries, cooling you name it. My set up is good. The first failure was of my own doing (switch wires tore from circuit board) and Castle still covered it no questions asked. This is part of why I became such a big Castle fan. My only complaint is how long it is taking to get this one replaced. Everything else about Castle has been a good experience for me but two months is too long to have to wait.

[Dadx2mj]

So here we are at 8/25 now and Castle has had my MM since 6/23. So they have had my ESC for two months now and when I called yet again asking when I would get it I once again get the canned answer "we are working on them now should be within two weeks". This is the third time I have been told the same thing, waited two weeks only to hear it again. I have been a stanch Castle fan boy for a long time but this is ridiculous. I am so frustrated I just dont know what to do, honestly I feel Castle owes me something more than just a working ESC to replace the one they have had for so long to make up for the unreasonable amount of time they have taken on this.