Need support from Repair department

[Thomas Porfert]

joeling,

It may be one of the bottom case mounting tabs has broken off. Check the 8 mounting tabs on the bottom edge of the controller. You can check 4 of them on the sides without any problems. You will have to slightly peel back the edge of the labels on the battery and motor sides to check those. If you notice a tab missing, then there is your culprit. If you don't notice a missing tab, then it may be a bit more serious. If it's only a piece of plastic then there should be no worries. But of course if it's metallic then we could have some problems.

If you don't notice the missing tab then opening the case is the only option. The reason we have been telling people not to open their cases is because of the method some people use. If you carefully press the tabs in on 2 or 3 sides of the case, the case will simply pop apart (You'll have to peel the two small sides of the label down). The problem we are seeing is when people take a screwdriver and pop just one side apart. Then proceed to shove the screwdriver into the tab opening and try to wedge the case open. Of course the head of screwdriver grinding against the circuit board has very unpleasant results. As long as your a diligent and careful in opening the case, you should not cause any harm to the controller.

Find the little bugger that's rattling around and check what it is. If it's plastic, no worries. If it looks like a circuit board component, there is certainly room to be worried. If it is the latter, give us a call in Tech Support and we'll get you a new V3 sent our right away. If you do find one of the case tabs, let us know as well and we'll get you hooked up with a new case sent sent out.

Hope this helps some but if you have any questions please give us a ring in Tech Support and we'll get things sorted out.

Thomas Porfert
Castle Tech Support