Neu Motors to Repair and Sell Medusa Motors

Originally Posted by jzemaxx

Go with a NEU....

Be careful ...I ordered from the Neu site 2 weeks ago...they refunded the price of the batteries I ordered but still charged full price for shipping the other items (charger adapter and connectors). I have not been able to get Neu/castle to return my calls...and you can still order the same batteries on their web site today...

http://www.neumotors.com/store/page12/page12.html

See the NEU5000XP 2S1P for $29

I have always liked Castle but I left messages and they are not returning my calls...

[George16]

Originally Posted by fletchoman

Be careful ...I ordered from the Neu site 2 weeks ago...they refunded the price of the batteries I ordered but still charged full price for shipping the other items (charger adapter and connectors). I have not been able to get Neu/castle to return my calls...and you can still order the same batteries on their web site today...

http://www.neumotors.com/store/page12/page12.html

See the NEU5000XP 2S1P for $29

I have always liked Castle but I left messages and they are not returning my calls...

I never had any problems contacting Neu even though I'm stationed overseas here in Japan. Keep in mind that they only work Monday -Friday from 0900-1430. They are closed Friday to SUnday. I usually talk to Sylvia and she had been very nice and acommodating. Instead of refunding my money on an order they run out of, I told her to just send me a 4100mah 30/60 5S battery for $85. I think this is way better than a comparable Hyperion.

Contact her at (858) 674-2250 ext 103.

YAY.

Finally means I can get an affordable 60mm 4 pole motor for this. Medusa shut just as I was finishing the build and looking for electrics for it.

Originally Posted by E-Revonut

Are you ordering from Neu or Castle?

I ordered from the Neu site but I was E-mailed to call Castle to resolve the issue...I ordered 3 5000ma batteries with connectors and charge adapter...~$12 shipping...they E-mailed that I was refunded for the batteries but still charged the full shipping charge...I would like to either cancel the order or substitute but I was never given the chance...I certainly don't need an EH charge adapter if I don't have the batteries...to top it off, anybody can still order the same batteries today.

Originally Posted by George16

contact her at (858) 674-2250 ext 103.

Thanks George, I will try Sylvia. I left a message as instructed but never got a call back.

Originally Posted by George16

Contact her at (858) 674-2250 ext 103.

Sylvia was terrific...She refunded my entire order including shipping...I told her she is getting a reputation!

Still a bit worrisome that they let people order products that are not in stock but at least they were interested taking care of my complaints.

Thanks George