neu customer service??

[Mikey007]

Well I sent Alex a message yesterday, so I will give it till Friday before I try to call again. To be honest I thought if I bought the best this wouldn't be an issue.

[simplechamp]

Originally Posted by Mikey007

Well I sent Alex a message yesterday, so I will give it till Friday before I try to call again. To be honest I thought if I bought the best this wouldn't be an issue.

I am surprised to hear it has been this difficult for you. I have always heard of great service from Neu, sometimes a little slow, but not this long. My one experience with them they always got back to me within a day or two.

I would say for your next motor switch over to Castle. They are the same Neu design, but with a few extra features to tailor them for car/truck use (flexible silicone leads, no holes in can). Neu is still being supported since Castle licenses the design, and you also get Castle service, which is top notch. Another bonus is that the Castle are even a bit cheaper than an equivalent Neu.