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Frustrated Waiting -
08.14.2008, 03:30 PM
I am a huge Castle fan but I have to tell you I am getting very frustrated with the long wait times on warranty service. I have two Rustlers I have purchased three Mamba Max systems for trying to keep them both running. The 3rd MM ESC is currently at Castle waiting to be replaced. Castle received it on 6/23/08 and I am now being told it will be another two weeks before I get it back. I have been told of the improvements made to the repair department yet every time I have had to send one back it seems to take longer. The first one took 3weeks, the second 6 weeks, and now this one appear to be going to take 8 weeks. I understand the problems with the MMM slowed things down but frankly any excuse is starting to wear thin. In my opinion Castle needs to step things up and keep their products in stock and stop blaming their suppliers. If the current suppliers are failing them then they need to find new ones. The one year warranty is great but it sure loses it's luster when it takes two months to get a replacement. {/rant}
Blindman Racing
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