No response?

Anyone ever mailed FLM and not received one back? I have mailed them a couple different times on different issues and can't get anything back from them. Not to mention everytime I buy something it seems like the quality get's worse and worse. I recently had some emaxx part's warranted and the skids were, well not pretty. Albeit this is a bashing truck I don't like buying a BRAND NEW part and receiving it already scratched up. Then my rustler setup, there was a few parts missing (mainly e-clips), and although the website says it fit's all the stock rustler parts, this is not true either. Had to hand fit a few parts, and nothing was bent either, all new rustler with an all new rustler extended chassis kit. Is FLM's QA guy out sick or something? Maybe he's blind.