What is this BS Castle is feeding this customer?

[Dagger Thrasher]

True...they could've beta-tested until the cows came home, and still received a roll of bad components on the first production run. Just bad luck really. It sounds like they did a LOT of testing on the MMM anyway to me, even if it was in-house. Castle aren't going to release such a hotly anticipated product without making sure the design's virtually flawless IMO.