Novak Customer Service

[NovakTwo]

Since Dad raised this issue in another forum, I thought I would address it here. Our warranty is much the same as all other electronics companies in our industry. Ours is for 120 days and covers defects in materials and workmanship. Realistically, those types of defects will show up long before the 120 days have passed.

The warranty does not cover damage caused by the customer installing and using the product. We only cover those areas over which we have control. So, really, we have a lifetime warranty if the damage was caused by the M&W.

If there is any company in our industry that covers user damage, I am not familiar with it. It's not really how old a product is, it's what caused the damage. In gray areas, the customer is given the benefit of the doubt.