Email Down?

Hi -- I wanted to contact someone-- I emailed the "Contact" link on the web-- The emails get bounced back (FYI). I tried the suggestion Serum gave and used the gmail address -- That went thru ok a couple of days ago. I wanted to order some things and had some questions. I have seen some people have called but I see no telephone #. I am wondering what the normal response time for questions is?

Thanks,

Dan E.